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Subscription, pricing, billing

← Knowledge Base

  1. How does the 14-day free trial work?

  2. How do I subscribe to the paid subscription?

  3. How do I become the admin for users with trial accounts so that I can manage the monthly subscription payment?

  4. What if we have multiple accounts/workspaces, but need one subscription? How to move maps between workspaces?

  5. How can I transfer ownership of a workspace/subscription?

  6. How do I cancel my subscription?

  7. How do I delete my user account?

  8. Workspaces, Story maps, User roles: Members, Administrators, Viewers

  9. What does the term “editor” mean? How number of editors are calculated in a subscription?

  10. What does the term “observer” mean? What does it mean that a subscription can have unlimited number of observers?

  11. How are accounts on paid plans billed?

  12. How can I get a receipt for charges from StoriesOnBoard?

  13. Can my company pay by Purchase Order or receive invoices?

  14. Which forms of payment do you accept?

  15. How can I edit my billing information or change the credit card data?

  16. What is VAT? Why is it included in the fee?

  17. I forgot to enter my VAT number. Can you refund the VAT and issue another receipt without the VAT?

  18. Can I get a refund?

  19. How do I change my subscription plan?

  20. What happens when I switch between paid plans in the middle of a billing period?

  21. How is my credit card information handled?

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